Events Coordinator

Michaels Stores; Weymouth (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking an Events Coordinator to create memorable experiences for guests of all ages. This role involves planning and facilitating engaging events, ensuring customer satisfaction, and maintaining store standards. You will interact with clients, handle administrative tasks, and support a positive shopping environment. If you have a passion for creativity and enjoy working with children, this is a fantastic opportunity to make a difference in a fun and dynamic setting. Join a team that values enthusiasm and commitment to quality service!

Qualifications

• Energetic personality with excellent people skills.
• Experience in retail and customer service is required.

Responsibilities

• Plan and coordinate events like children's birthday parties.
• Provide friendly customer service and assist with shopping.

Skills

Energetic and enthusiastic personality

Excellent people skills

Good communication skills

Organizational skills

Creative problem-solving skills

Retail and/or customer service experience

Experience working with children

Job description

Join to apply for the Events Coordinator role at Michaels Stores

Store - BOS-WEYMOUTH, MA

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure compliance with laws and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model for other Team Members.
• Cross train in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal, as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements & Work Environment

• Ability to remain standing for long periods.
• Move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or equipment.
• Work hours include nights, weekends, and early mornings.

For full details, including legal requirements and benefits, please review the original job posting.