Events Analytics & Guest Services Specialist

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in San Francisco, CA is seeking an Event Analyst to drive data-driven reporting and deliver high-level event services across a global real estate platform. You will coordinate guest services, manage event queues, and support REWS with analytics, training, and system integrations.

The role emphasizes UAT testing, data analysis, and collaboration with M&E and REWS teams to enhance event operations and dashboards.

Qualifications

• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Experience in event operations and coordination.
• Superior customer service skills with strong orientation to provide exceptional customer experience.
• Strong written, verbal and interpersonal communication skills.
• Proven ability to organize and coordinate multiple tasks efficiently.
• Experience maintaining high standards for customer experience and brand representation.
• Ability to work flexibly to manage event queues and ad-hoc requests.

Responsibilities

• Managing and coordinating all event and guest service requirements, ensuring timely responses within approved SLAs for ANZ tickets and programs are sent to accurate queues and REWS staff within the region

Skills

Event planning

Project management

Hospitality

Customer service

Communication

Education

High School Diploma or GED

Tools

Salesforce

Tableau

Slack

Ticketing systems

Job description

Jones Lang LaSalle (JLL) in San Francisco, CA is seeking an Event Analyst to drive data-driven reporting and deliver high-level event services across a global real estate platform. You will coordinate guest services, manage event queues, and support REWS with analytics, training, and system integrations.

The role emphasizes UAT testing, data analysis, and collaboration with M&E and REWS teams to enhance event operations and dashboards.