Events Analyst

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in San Francisco, CA is seeking an Event Analyst to drive data-driven reporting and deliver high-level event services across a global real estate platform. You will coordinate guest services, manage event queues, and support REWS with analytics, training, and system integrations.

The role emphasizes UAT testing, data analysis, and collaboration with M&E and REWS teams to enhance event operations and dashboards.

Qualifications

• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Experience in event operations and coordination.
• Superior customer service skills with strong orientation to provide exceptional customer experience.
• Strong written, verbal and interpersonal communication skills.
• Proven ability to organize and coordinate multiple tasks efficiently.
• Experience maintaining high standards for customer experience and brand representation.
• Ability to work flexibly to manage event queues and ad-hoc requests.

Responsibilities

• Managing and coordinating all event and guest service requirements, ensuring timely responses within approved SLAs for ANZ tickets and programs are sent to accurate queues and REWS staff within the region

Skills

Event planning

Project management

Hospitality

Customer service

Communication

Education

High School Diploma or GED

Tools

Salesforce

Tableau

Slack

Ticketing systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Event Analyst is a data-driven performer dedicated to producing high-level reports and delivering 5-star event services, resulting in absolute customer satisfaction. This position requires flexibility to manage event queue and ad-hoc requests from intake to final destination within Australia and New Zealand (ANZ), while assisting with operational support for the Real Estate & Workplace Services program (REWS). You will play a key role in the coordination of guest services and training for REWS, acting as an influential team player and solution-oriented professional who serves as the subject matter expert for everything related to events, guest services, REWS ticketing systems, reporting, data, administration and Slack. Your day-to-day tasks will include:

• Managing and coordinating all event and guest service requirements, ensuring timely responses within approved Service Level Agreements (SLAs) for ANZ tickets and programs are sent to accurate queues and REWS staff within the region
• Collecting and compiling event highlights for ANZ and collaborating with event analyst associates from Sydney and other regions for bi-weekly and ad-hoc reporting requests to assist the REWS team
• Overseeing and supporting ticketing requests and queries for Meetings & Events (M&E) and Tableau dashboards for ANZ providing regular reporting and insights
• Conducting User Acceptance Testing (UAT) and providing training for the M&E team, including support for any enhancements and M&E app integrations
• Assisting with the development and implementation of new innovations, process improvements, and upgrades to existing event services
• Working closely with the global REWS teams, Event Management, and Event Program Leads to drive successful event execution in region
• Preparing qualitative and quantitative reporting for management and leadership using internal dashboards and data tools

Physical Demands and Work Environment: Ability to maintain professional composure under stressful situations Strong ability to multitask and manage multiple priorities simultaneously

Required Qualifications

High School Diploma or GED equivalent

• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Experience in event operations and coordination
• Superior customer service skills with strong orientation to provide exceptional customer experience
• Strong written, verbal and interpersonal communication skills
• Proven ability to organize and coordinate multiple tasks efficiently
• Experience maintaining high standards for customer experience and brand representation
• Ability to work flexibly to manage event queues and ad-hoc requests

Preferred Qualifications

• Passion for succeeding as a team through training and developing event staff
• Proactive approach to event planning and problem-solving
• Experience with Salesforce, Tableau dashboards, and ticketing systems
• Knowledge of User Acceptance Testing (UAT) processes
• Experience with data analysis and reporting tools
• Familiarity with Slack and other collaboration platforms
• Understanding of Service Level Agreements (SLAs) and best practice documentation

Other Important Details

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Compensation and Location

Expected compensation for this position: 66,080.00 – 82,600.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –San Francisco, CA

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.