Events Analyst

JLL; San Francisco (CA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in San Francisco, CA is seeking an Event Analyst to drive data-rich reporting and high-quality guest services. This role supports event operations, ticketing, and M&E dashboards while collaborating with global REWS teams to ensure smooth event execution and insightful analytics.

The candidate will manage SLAs, contribute to UAT, and train teams on M&E integrations, Tableau dashboards, and ticketing systems. Excellent communication and multitasking are essential.

Qualifications

• High School Diploma or GED equivalent.
• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Experience in event operations and coordination.
• Superior customer service skills with strong orientation to provide exceptional customer experience.
• Strong written, verbal and interpersonal communication skills.
• Proven ability to organize and coordinate multiple tasks efficiently.
• Experience maintaining high standards for customer experience and brand representation.
• Ability to work flexibly to manage event queues and ad-hoc requests.

Responsibilities

• Managing and coordinating all event and guest service requirements, ensuring timely responses within approved SLAs for ANZ tickets and programs are sent to accurate queues and REWS staff within the region
• Collecting and compiling event highlights for ANZ and collaborating with event analyst associates from Sydney and other regions for bi-weekly and ad-hoc reporting requests to assist the REWS team
• Overseeing and supporting ticketing requests and queries for Meetings & Events (M&E) and Tableau dashboards for ANZ, providing regular reporting and insights
• Conducting User Acceptance Testing (UAT) and providing training for the M&E team, including support for any enhancements and M&E app integrations
• Assisting with the development and implementation of new innovations, process improvements, and upgrades to existing event services
• Working closely with the global REWS teams, Event Management, and Event Program Leads to drive successful event execution in region
• Preparing qualitative and quantitative reporting for management and leadership using internal dashboards and data tools

Skills

Event planning

Project management

Hospitality

Customer service

Communication

Organization

Multitasking

Ad-hoc requests

Education

High School Diploma or GED

Tools

Salesforce

Tableau dashboards

Ticketing systems

Slack

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Event Analyst is a data-driven performer dedicated to producing high-level reports and delivering 5-star event services, resulting in absolute customer satisfaction. This position requires flexibility to manage event queue and ad-hoc requests from intake to final destination within Australia and New Zealand (ANZ), while assisting with operational support for the Real Estate & Workplace Services program (REWS). You will play a key role in the coordination of guest services and training for REWS, acting as an influential team player and solution-oriented professional who serves as the subject matter expert for everything related to events, guest services, REWS ticketing systems, reporting, data, administration and Slack.

Your day-to-day tasks will include:

• Managing and coordinating all event and guest service requirements, ensuring timely responses within approved Service Level Agreements (SLAs) for ANZ tickets and programs are sent to accurate queues and REWS staff within the region
• Collecting and compiling event highlights for ANZ and collaborating with event analyst associates from Sydney and other regions for bi-weekly and ad-hoc reporting requests to assist the REWS team
• Overseeing and supporting ticketing requests and queries for Meetings & Events (M&E) and Tableau dashboards for ANZ, providing regular reporting and insights
• Conducting User Acceptance Testing (UAT) and providing training for the M&E team, including support for any enhancements and M&E app integrations
• Assisting with the development and implementation of new innovations, process improvements, and upgrades to existing event services
• Working closely with the global REWS teams, Event Management, and Event Program Leads to drive successful event execution in region
• Preparing qualitative and quantitative reporting for management and leadership using internal dashboards and data tools

Physical Demands and Work Environment:

• Ability to maintain professional composure under stressful situations
• Strong ability to multitask and manage multiple priorities simultaneously

Required Qualifications:

• High School Diploma or GED equivalent
• 1-3 years of experience in event planning, project management, hospitality, or related field.
• Experience in event operations and coordination
• Superior customer service skills with strong orientation to provide exceptional customer experience
• Strong written, verbal and interpersonal communication skills
• Proven ability to organize and coordinate multiple tasks efficiently
• Experience maintaining high standards for customer experience and brand representation
• Ability to work flexibly to manage event queues and ad-hoc requests

Preferred Qualifications:

• Passion for succeeding as a team through training and developing event staff
• Proactive approach to event planning and problem-solving
• Experience with Salesforce, Tableau dashboards, and ticketing systems
• Knowledge of User Acceptance Testing (UAT) processes
• Experience with data analysis and reporting tools
• Familiarity with Slack and other collaboration platforms
• Understanding of Service Level Agreements (SLAs) and best practices documentation

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

66,080.00 - 82,600.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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