Event Usher - Casino & Live Entertainment

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Boyd Gaming Corporation in Dubuque, Iowa seeks an energetic usher to welcome guests, provide information about the property and venues, help with seating, and ensure late seating policies are followed.

The role requires the ability to stand and walk for extended periods, lift up to 25 pounds, assist guests in wheelchairs, read event tickets quickly, and stay alert to emergencies, all while delivering excellent customer service and clear communication.

Qualifications

• Six months of usher experience preferred.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods.
• Ability to bend and lift up to 25 pounds.
• Able to assist guests in wheelchairs.
• Read and interpret event tickets quickly.
• Stay alert and act quickly in emergencies.

Responsibilities

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest’s special needs or emergency situations.

Skills

Customer service

Communication

Stamina

Mobility

Ticket reading

Guest assistance

Emergency awareness

Job description

Boyd Gaming Corporation in Dubuque, Iowa seeks an energetic usher to welcome guests, provide information about the property and venues, help with seating, and ensure late seating policies are followed.

The role requires the ability to stand and walk for extended periods, lift up to 25 pounds, assist guests in wheelchairs, read event tickets quickly, and stay alert to emergencies, all while delivering excellent customer service and clear communication.