Usher

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Boyd Gaming Corporation in Dubuque, Iowa seeks an energetic usher to welcome guests, provide information about the property and venues, help with seating, and ensure late seating policies are followed.

The role requires the ability to stand and walk for extended periods, lift up to 25 pounds, assist guests in wheelchairs, read event tickets quickly, and stay alert to emergencies, all while delivering excellent customer service and clear communication.

Qualifications

• Six months of usher experience preferred.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods.
• Ability to bend and lift up to 25 pounds.
• Able to assist guests in wheelchairs.
• Read and interpret event tickets quickly.
• Stay alert and act quickly in emergencies.

Responsibilities

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest’s special needs or emergency situations.

Skills

Customer service

Communication

Stamina

Mobility

Ticket reading

Guest assistance

Emergency awareness

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide general information about the property and the various venues.
• Ensure that guests are properly seated and late seating policies are followed.
• Assist with guest seating and ticketing situations.
• Distribute event programs.
• Assist with the enforcement of the camera/tape policy for each event.
• Alert management of any guest’s special needs or emergency situations.

Qualifications

• Six (6) months of experience as an usher in a comparable venue preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk (including stairs) for extended periods of time.
• Must be able to bend and lift up to 25 pounds.
• Must be able to quickly read and interpret information printed on event tickets.
• Must be able to assist guests in wheelchairs.
• Must be alert at all times and be able to think and act quickly and appropriately in the event of an emergency.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.