Event Tech Lead - RainFocus & Swapcard Expert

PCMA Greater Midwest Chapter; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Job summary

PCMA Greater Midwest Chapter seeks a hands-on Manager, Event Technology to own RainFocus registration and Swapcard mobile app platforms across the North American events portfolio. You will configure, maintain, and troubleshoot live platforms, collaborating with vendors and internal stakeholders to meet event requirements.

The role is based at PCMA’s Chicago headquarters and requires travel to on-site events for live support, registration builds, and app deployments, with a focus on data

Qualifications

• 5+ years of experience in event technology, events operations, or related field; hands-on with registration and mobile apps preferred.
• Bachelor’s degree or equivalent experience.
• Experience as a subject matter expert or platform administrator for event registration systems or mobile apps.
• Strong technical aptitude to translate requirements into platform configurations.
• Experience creating SOPs and training materials.

Responsibilities

• Serve as the internal expert for RainFocus and Swapcard across PCMA’s global events.
• Lead end-to-end technical builds for RainFocus registrations sites and Swapcard apps per event.
• Develop and maintain detailed specification documents for each event build.
• Create and maintain SOPs for platform administration and troubleshooting.
• Provide hands-on troubleshooting to minimize disruption during events.
• Liaise with RainFocus, Swapcard, and other vendors to manage relationships and drive improvements.
• Cross-train team members on RainFocus and Swapcard functionality.
• Coordinate with Events, Marketing, and stakeholders to align builds with goals and brand standards.
• Monitor platform performance and data integrity; identify improvements.
• Stay current on product updates and new features.

Skills

Event technology

Vendor liaison

Documentation

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree

Tools

RainFocus

Swapcard

SOPs documentation

Job description

PCMA Greater Midwest Chapter seeks a hands-on Manager, Event Technology to own RainFocus registration and Swapcard mobile app platforms across the North American events portfolio. You will configure, maintain, and troubleshoot live platforms, collaborating with vendors and internal stakeholders to meet event requirements.

The role is based at PCMA’s Chicago headquarters and requires travel to on-site events for live support, registration builds, and app deployments, with a focus on data