Event Support & Guest Services Associate

ASM Global; Las Cruces (NM); Hybride; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Legends is seeking an attentive Event Staff member to provide exceptional guest service at Las Cruces venues. You will assist guests, guide them to concessions, restrooms, and meeting rooms, and perform ticketing or usher duties for events as needed.

This role requires flexibility to work early mornings, evenings, weekends, and holidays, with a strong emphasis on safety, teamwork, and customer relations. You may assist with setup, crowd control, and post-event duties while upholding Legends

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED certificate.
• Ability to work individually but mostly as a team is essential.
• Demonstrate exceptional skills in customer relations, communications, problem solving, and detail oriented.
• Follow oral and written instructions and communicate effectively with others.
• Work in a fast-paced work environment and undertake multiple tasks at the same time.
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays.
• Must be able speak, read, and understand English well enough to converse with customers, supervisors and employees.

Responsabilités

• Always providing exceptional customer service
• Adhere to Legends Global procedures and policies.
• Assist and direct guests to appropriate destinations, i.e. concessions, restrooms, meeting rooms, etc.
• Serve as ticket seller or taker and/or usher for events requiring these services.
• Assist with last-minute pre-event needs such set-up, decorating, finding materials, etc.
• Provide special accommodation for wheelchairs and other physically disabled patrons
• Ensure safety of patrons, staff, vendors, participants and others on premises
• Assist in controlling unusual circumstances and events during fire, storm, riots and other emergencies.
• Assist with crowd control inside and outside of premises.
• Handle any disturbances or problems that may arise during event or at the facility.
• If necessary, escort disruptive individuals to security, managers, and/or off premises.
• Report any problems concerning the event to the Event Services Manager
• Responsible for allowing only valid credentials into specific areas of the building while not permitting food, drinks, and alcoholic beverages to leave certain spaces or enter the facility
• Expected to fill in any position as needed during any point of the event
• Give door checks to patrons who are temporarily leaving establishments
• Assist in the closing of the building after events or shift
• Assist the Event Set Up Team to expedite set-up and teardown events when necessary
• Perform other duties as assigned

Connaissances

Customer service

Teamwork

Communication

Problem solving

Detail oriented

Following instructions

English proficiency

Formation

High School diploma or GED

Description du poste

Legends is seeking an attentive Event Staff member to provide exceptional guest service at Las Cruces venues. You will assist guests, guide them to concessions, restrooms, and meeting rooms, and perform ticketing or usher duties for events as needed.

This role requires flexibility to work early mornings, evenings, weekends, and holidays, with a strong emphasis on safety, teamwork, and customer relations. You may assist with setup, crowd control, and post-event duties while upholding Legends