Event Concierge & Guest Experience Specialist

Legends Global; Las Cruces (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Legends Global in Las Cruces is seeking enthusiastic Event Staff to assist guests, Usher and serve as ticket takers, and help with pre-event setup and on-site duties. You may also assist with last-minute needs, direct guests to concessions and restrooms, and support safety and crowd management.

Ideal candidates are 18+ with a High School diploma or GED, able to work in a fast-paced environment, and fluent in English. Flex hours, reliability, and teamwork are essential for success in this role.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED certificate.
• Ability to work individually but mostly as a team is essential.
• Demonstrate exceptional skills in customer relations, communications, problem solving, and detail oriented.
• Follow oral and written instructions and communicate effectively with others.
• Work in a fast-paced work environment and undertake multiple tasks at the same time.
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays.
• Must be able speak, read, and understand English well enough to converse with customers, supervisors and employees.

Responsibilities

• Always providing exceptional customer service.
• Adhere to Legends Global procedures and policies.
• Assist and direct guests to appropriate destinations, i.e. concessions, restrooms, meeting rooms, etc.
• Serve as ticket seller or taker and/or usher for events requiring these services.
• Assist with last-minute pre-event needs such set-up, decorating, finding materials, etc.
• Provide special accommodation for wheelchairs and other physically disabled patrons
• Ensure safety of patrons, staff, vendors, participants and others on premises
• Assist in controlling unusual circumstances and events during fire, storm, riots and other emergencies.
• Assist with crowd control inside and outside of premises.
• Handle any disturbances or problems that may arise during event or at the facility. If necessary, escort disruptive individuals to security, managers, and/or off premises
• Report any problems concerning the event to the Event Services Manager
• Responsible for allowing only valid credentials into specific areas of the building while not permitting food, drinks, and alcoholic beverages to leave certain spaces or enter the facility
• Expected to fill in any position as needed during any point of the event
• Give door checks to patrons who are temporarily leaving establishments
• Assist in the closing of the building after events or shift
• Assist the Event Set Up Team to expedite set-up and teardown events when necessary
• Perform other duties as assigned

Skills

Customer service

Teamwork

Communication

Problem solving

Attention to detail

English proficient

Safety awareness

Education

High School diploma or GED

Job description

Legends Global in Las Cruces is seeking enthusiastic Event Staff to assist guests, Usher and serve as ticket takers, and help with pre-event setup and on-site duties. You may also assist with last-minute needs, direct guests to concessions and restrooms, and support safety and crowd management.

Ideal candidates are 18+ with a High School diploma or GED, able to work in a fast-paced environment, and fluent in English. Flex hours, reliability, and teamwork are essential for success in this role.