VIP Security & Guest Experience Lead

HOB Entertainment, LLC; Boston (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Exclusive employee ticketing program

Great Place to Work recognized

Job summary

Live Nation Entertainment is seeking a Guest Services Associate for the Foundation Room and House of Blues venues in Colorado. You will engage with Members and guests, manage reservations, and help maintain the lounge ambiance throughout shifts.

Requirements include fluent English, a High School Diploma or equivalent, ability to lift up to 25 lbs, and prior live-music experience. The role emphasizes safety, etiquette, and top-tier guest service in a fast-paced setting.

Qualifications

• Read, write and speak English fluently.
• High school diploma or equivalent required.
• Experience with cash handling and guest service.
• Experience in a live music environment preferred.
• Knowledge of ID verification and security procedures.

Responsibilities

• Provide VIP guest service and assist members and guests.
• Manage reservations and seating in a fast-paced lounge.
• Enforce venue policies and maintain safety and ambiance.
• Detect and address potential hazards; assist in emergencies.
• Communicate clearly with team using radios and signals.

Skills

Customer service

English fluency

Cash handling

Live music environment

ID verification

Metal detector operation

Conflict de-escalation

Bi-lingual

Self-defense training

VIP service

Education

High School Diploma or equivalent

Tools

Metal detector

Job description

Live Nation Entertainment is seeking a Guest Services Associate for the Foundation Room and House of Blues venues in Colorado. You will engage with Members and guests, manage reservations, and help maintain the lounge ambiance throughout shifts.

Requirements include fluent English, a High School Diploma or equivalent, ability to lift up to 25 lbs, and prior live-music experience. The role emphasizes safety, etiquette, and top-tier guest service in a fast-paced setting.