Event Security: Guest Safety & Crowd Control

asmglobal; Worcester (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Legends Global is seeking a Venue Security Associate to manage crowd control and ensure guest safety at our Worcester, MA venue. Responsibilities include security screening, bag checks, ID/ticket verification, seating assistance and rapid response to incidents.

The role requires a high school diploma or GED, excellent customer service, strong communication skills, and the ability to work flexible day, evening, overnight, weekend and holiday shifts. Must be 18+, fluent in English, and presentable.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work with minimal supervision and handle crowd situations.

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, the use of walk-through metal detectors or wand screening.
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance.
• Ensuring patrons do not enter non-public areas.
• Directs and interacts with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations.
• Observe, detect, correct and report any unsafe conditions on the premises.
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies.
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility.
• Provide for written witness report as required.

Skills

Customer service

Communication skills

English language skills

Independent work

Professional appearance

Flexible hours

Minimum age 18

Education

High school diploma or GED

Job description

Legends Global is seeking a Venue Security Associate to manage crowd control and ensure guest safety at our Worcester, MA venue. Responsibilities include security screening, bag checks, ID/ticket verification, seating assistance and rapid response to incidents.

The role requires a high school diploma or GED, excellent customer service, strong communication skills, and the ability to work flexible day, evening, overnight, weekend and holiday shifts. Must be 18+, fluent in English, and presentable.