Security Event Staff

Legends; Worcester, Northern (MA, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Legends is seeking a security professional to manage crowd control and safety at the venue. Responsibilities include bag checks, screening, ticket validation, ushering, and enforcing venue policies.

The role requires independent judgment and prompt response to incidents while upholding high standards of customer service. The ideal candidate will have a high school diploma or GED, strong English communication skills, and the ability to work flexible hours including days, evenings, overnights,

Qualifications

• High school diploma or GED required.
• Must be able to speak, read and write English.
• Must be at least 18 years old.

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, use of walk-through metal detectors or wand screening.
• Ensuring patrons have valid ID or ticket for admittance.
• Ensuring patrons do not enter non-public areas.
• Directs and interacts with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follow emergency protocols in medical, fire, active shooter, evacuation or other emergencies.
• Observe, detect, correct and report unsafe conditions on the premises.
• Deal with customer complaints professionally.
• Work independently, and judge and assess situations for immediate response within facility guidelines.
• Provide written witness reports as required.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Work with minimal supervision

Professional presentation

Flexibility

Education

High school diploma or GED

Job description

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.

POSITION RESPONSIBILITIES

• Bag checking to ensure no contraband is permitted in the venue
• Security screening via pat downs, the use of walk-through metal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellow employees and management
• Assist with seating and directions as required
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
• Observe, detect, correct and report any unsafe conditions on the premises
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
• Provide for written witness report as required

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

• High school diploma or GED required

SKILLS AND ABILITIES

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak, read and write English
• Must be at least 18 years old

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount of standing, walking, climbing, and stooping. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE

$16.80

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.