Event Security & Crowd Control Specialist

DCU Center; Worcester (MA); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Legends Global is seeking a security professional for crowd management at the Worcester, MA venue. Responsibilities include bag checks, screenings, ushering, access control, and emergency response to ensure guest safety.

The role requires a high school diploma or GED, the ability to work flexible hours including nights and weekends, and strong customer service and communication skills. Must be 18+ and able to read, write, and speak English.

Qualifications

• High school diploma or GED required.
• Ability to work with minimal supervision.
• Strong customer service, written and verbal communication skills.
• Professional presentation and appearance; work ethic.
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays.
• Must be able to speak, read and write English.
• Must be at least 18 years old.

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, walk-through metal detectors, or wand screening.
• Ensure patrons have valid ID or ticket for admittance.
• Ensure patrons do not enter non-public areas.
• Direct and interact with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follow emergency protocols for medical, fire, active shooter, evacuation or other emergencies.
• Observe, detect, correct and report unsafe conditions on the premises.
• Address customer complaints and enforce venue policies.
• Work independently, assess situations for immediate response within facility guidelines.
• Provide written witness reports as required.

Skills

Customer service

Interpersonal skills

English proficiency

Work under supervision

Professional presentation

Flexible hours

Education

High school diploma or GED

Job description

Legends Global is seeking a security professional for crowd management at the Worcester, MA venue. Responsibilities include bag checks, screenings, ushering, access control, and emergency response to ensure guest safety.

The role requires a high school diploma or GED, the ability to work flexible hours including nights and weekends, and strong customer service and communication skills. Must be 18+ and able to read, write, and speak English.