Event Security & Guest Experience Specialist

Omaha Performing Arts Society; Omaha (NE); On-site; USD 17,000 - 25,000; Full time

Job summary

Omaha Performing Arts Society is seeking a vigilant Event Security team member to provide exceptional customer service and maintain a safe, enjoyable experience for patrons at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center.

You will operate security equipment, check IDs, manage crowd flow, and coordinate with staff to ensure compliant and orderly events. The role requires clear communication, professional conduct, and the ability to work in a fast-paced environment.

Qualifications

• Must have internet access for digital performance sign-up
• Must work well in a fast-paced team environment
• Highly effective oral communication skills with a variety of patrons
• Comfortable working for both indoor and outdoor venues
• Able to assist with large crowds safely and effectively
• Must be at least 17 years of age

Responsibilities

• Operate walkthrough magnetometers, inspect bags entering the facility and prevent prohibited items
• Scan different ticket types and direct guests with ticketing issues to management or box office
• Promote upgraded experience opportunities to guests
• Help patrons navigate the building by being familiar with key locations
• Perform ID checks and wristband patrons for alcohol as needed
• Monitor exit doors to prevent reentry and alcohol from leaving the venue
• Collaborate with other departments on closing procedures to prepare for the next event
• Adhere to organizational policies including Harassment, Drug & Alcohol, and Tobacco-Free Workplace
• Play a leading role in emergencies and guide patrons to shelter and evacuation areas
• Other duties as assigned

Skills

Customer service

Oral communication

Teamwork

Crowd handling

Tools

Walkthrough magnetometers

Job description

Omaha Performing Arts Society is seeking a vigilant Event Security team member to provide exceptional customer service and maintain a safe, enjoyable experience for patrons at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center.

You will operate security equipment, check IDs, manage crowd flow, and coordinate with staff to ensure compliant and orderly events. The role requires clear communication, professional conduct, and the ability to work in a fast-paced environment.