Event Security & Patron Experience Specialist

Omaha Performing Arts; Omaha (NE); On-site; USD 19,000 - 30,000; Part time

Job summary

Omaha Performing Arts is seeking a vigilant Event Security team member to safeguard patrons at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center while delivering exceptional customer service. You will screen bags, monitor entry, check IDs, and assist guests during events.

This role requires strong communication, teamwork, and the ability to work indoors or outdoors. You will play a leadership role in emergency response, follow training to guide guests to shelter or

Qualifications

• Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence.
• Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism.
• Highly effective oral communication skills with a variety of patrons.
• Comfortable working for both indoor and outdoor venues.
• Able to assist with large crowds safely and effectively.
• Must be at least 17 years of age.

Responsibilities

• Operate walkthrough magnetometers, inspect any bags entering the facility, and ensure prohibited items do not make it inside the facility
• Scan several different ticket types and direct any guests with ticketing issues to the management team OR a box office representative at Steelhouse
• Promote upgraded experience opportunities to guests as they enter the facility
• Help patrons navigate the building by being familiar with key locations within the facility
• Perform ID checks and wristband patrons wanting to purchase alcohol as needed per event.
• Monitor exit doors to prevent reentry and alcoholic beverages from leaving the venue
• Work with other departments on closing procedures to ensure the building is clean, orderly and ready for the next event.
• As a representative of O-pa, required to adhere to organizational policies, including Harassment Policy, Drug & Alcohol Policy, and Tobacco-Free Workplace Policy.
• Play a leading role in emergency situations. Following training procedures to guide patrons to designated areas for shelter and evacuations.
• Other duties as assigned

Skills

Customer service

Oral communication

Teamwork

Stand for long periods

Job description

Omaha Performing Arts is seeking a vigilant Event Security team member to safeguard patrons at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center while delivering exceptional customer service. You will screen bags, monitor entry, check IDs, and assist guests during events.

This role requires strong communication, teamwork, and the ability to work indoors or outdoors. You will play a leadership role in emergency response, follow training to guide guests to shelter or