Event Security Guard-Part-Time

O PA; Omaha (NE); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Omaha Performing Arts in Omaha, NE is seeking a dedicated Event Security team member to ensure safe, welcoming experiences at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center. You will manage access, direct guests, and support event staff.

The role requires strong verbal communication, the ability to remain calm in crowds, physical stamina to stand for extended periods, and the discretion to follow protocols; background screening is required and applicants must be at

Qualifications

• Strong verbal communication skills with a variety of patrons.
• Ability to work well in a fast-paced team environment.
• Comfortable working in indoor and outdoor venues.
• Able to assist with crowd management and safety procedures.

Responsibilities

• Operate access control and walk-through checks to ensure prohibited items are not brought in.
• Direct guests with ticketing issues to management or box office representatives.
• Promote upgraded experience opportunities to guests as they enter the facility.
• Familiarize yourself with venue layouts to assist patrons navigating the building.

Skills

Oral communication

Teamwork

Customer service

Public safety

Job description

Description

As front-line representatives of Omaha Performing Arts, the Event Security team provides exceptional customer service and ensures every patron has a safe, positive, and enjoyable experience while attending events at Steelhouse Omaha, Holland Performing Arts Center, Orpheum, and Tenaska Center. The Security team performs a variety of duties while adhering to O-pa Core Values of Collaboration, Trust, Integrity, and Inclusion.

Position Duties and Responsibilities:

• Operate walkthrough magnetometers, inspect any bags entering the facility, and ensure prohibited items do not make it inside the facility
• Scan several different ticket types and direct any guests with ticketing issues to the management team OR a box office representative at Steelhouse
• Promote upgraded experience opportunities to guests as they enter the facility
• Help patrons navigate the building by being familiar with key locations within the facility
• Perform ID checks and wristband patrons wanting to purchase alcohol as needed per event.
• Monitor exit doors to prevent reentry and alcoholic beverages from leaving the venue
• Work with other departments on closing procedures to ensure the building is clean, orderly and ready for the next event.
• As a representative of O-pa, required to adhere to organizational policies, including Harassment Policy, Drug & Alcohol Policy, and Tobacco-Free Workplace Policy.
• Play a leading role in emergency situations. Following training procedures to guide patrons to designated areas for shelter and evacuations.
• Other duties as assigned

Requirements

Minimum Experience and Qualifications:

• Must have internet access for digital performance sign-up as well as a valid email account for digital correspondence
• Must work well in a fast-paced team environment, while maintaining a degree of composure and professionalism.
• Highly effective oral communication skills with a variety of patrons
• Comfortable working for both indoor and outdoor venues.
• Able to assist with large crowds safely and effectively
• Must be at least 17 years of age

Minimum Education Requirements:

• None

Supervisory Responsibilities:

• None.

Physical Demands/Working Conditions:

• Requires acute hearing when providing patron service and advising of time constraints
• Must be able to work in a loud and noisy environment
• Must be able to stand for extended periods of time
• Requires occasional walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.
• May be required to lift up to 10 pounds
• All positions are contingent upon passing a background screen