Live Event Security Specialist - Patron Safety & Service

ATG Entertainment; San Antonio (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

ATG Entertainment in San Antonio, TX is seeking a House Security team member to ensure guest safety and exceptional service at Majestic Theatre, Empire Theatre, and The Espee.

You will perform pre-event setup, monitor ingress, assist third-party security, handle radio communications, enforce policies, and support Front of House while remaining calm under pressure. This role requires flexible hours, CPR/Stop the Bleed training, and a professional, engaging demeanor.

Qualifications

• Best in class customer service and employee relations.
• CPR certified, Stop the Bleed trained, and other trainings as needed.
• Experience in security operations and event operations.
• Experience with other venues is a plus (Venues with occupancy of 100-100000).
• High school diploma or higher; some college preferred.

Responsibilities

• Attends pre-show meetings to obtain all necessary pre-show information and procedures.
• Assists in the setup of all security checkpoints prior to Early Access/ House doors.
• During ingress, monitors patron ingress and directs lines to ensure a fluid ingress process
• Assists third-party security with wanding and bag checking.
• Communicates over radio of any security issues that may arise.
• Resolves guest issues quickly and efficiently.
• Provides support to Front of House staff with security and safety concerns.
• Reports security issues before, during, and after events.
• Other duties.

Skills

Customer service

Communication

Problem solving

Professionalism

Flexibility

CPR certified

Stop the Bleed

De-escalation

Education

High school diploma

Some college

Job description

ATG Entertainment in San Antonio, TX is seeking a House Security team member to ensure guest safety and exceptional service at Majestic Theatre, Empire Theatre, and The Espee.

You will perform pre-event setup, monitor ingress, assist third-party security, handle radio communications, enforce policies, and support Front of House while remaining calm under pressure. This role requires flexible hours, CPR/Stop the Bleed training, and a professional, engaging demeanor.