Event Registration Operations Lead

MCI USA; Washington; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

401K, medical/dental/vision insurances

Employer-paid life, short-term andlong

Family building benefit (fertility, ad

Job summary

MCI USA, a leader in convention and event management, seeks a Registration Account Executive to direct conference registration and act as primary client contact, guiding timelines from advance to post-event.

You will collaborate with Sales and support teams, set up accurate registration delivery, train call center staff, and deliver weekly progress reports and post-show SWOT analyses.

This role requires at least 2 years Cvent experience, travel up to 30%, and a proactive, detail-oriented approach.

Qualifications

• Degree preferred but not required.
• 2+ years of Cvent registration experience.
• Available for moderate travel (25%-30%).
• Lifting, carrying up to 50lbs.
• Standing for extended hours during events.

Responsibilities

• Establish processes with clients and internal teams.
• Ensure accurate setup for registration delivery.
• QC client deliverables and websites for functionality and data.
• Train call center management and agents on event functionality.
• Lead onboarding, weekly client, pre-onsite and post-event meetings.
• Prepare weekly checkpoints with progress numbers and actions.
• Create post-show reports with SWOT analyses and recommendations.
• Monitor registration pace and year-over-year trends.
• Develop a full project plan covering onboarding, websites, data, and marketing.
• Set event goals and monitor for achievement.
• Coordinate event priorities across internal support teams.
• Exercise independent decision authority for issue resolution.
• Manage relationships with client, IT, call center, marketing, accounting, and sales.

Skills

Client relationship management

Project coordination

Event operations

Education

Degree preferred but not required

Tools

Cvent

Job description

MCI USA, a leader in convention and event management, seeks a Registration Account Executive to direct conference registration and act as primary client contact, guiding timelines from advance to post-event.

You will collaborate with Sales and support teams, set up accurate registration delivery, train call center staff, and deliver weekly progress reports and post-show SWOT analyses.

This role requires at least 2 years Cvent experience, travel up to 30%, and a proactive, detail-oriented approach.