Registration Account Executive

MCI Group; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

13 holidays PTO

Medical, dental, vision coverage

401K and disability insurance

Fertility/adoption support

Job summary

MCI USA is seeking a Registration Account Executive to join the Registration Operations Team within the Convention Division. You will direct conference registration, liaise with clients and internal support, and drive timelines from advance to post-event.

This remote-friendly role requires strong coordination across Sales, IT, and Marketing teams and a focus on delivering flawless registration experiences. As a key contact, you will establish processes, train call center staff, monitor progress,

Qualifications

• Professional written and verbal communication skills.
• Multi-task oriented with strong organizational abilities.
• Willingness to travel up to 25-30%.
• Experience in registration/convention industry preferred.

Responsibilities

• Establish business processes for events and communicate to internal teams.
• Ensure accurate setup for registration delivery and data QC.
• Lead client onboarding, meetings, and post-event reviews.
• Prepare weekly checkpoints and post-show reports with SWOT analyses.
• Create and monitor registration pace reports and year-over-year trends.
• Develop complete project plans covering onboarding, website builds, data integrations, and onsite planning.
• Exercise independent decision authority for problem resolution.

Skills

Communication skills

Multitasking

Organizational skills

Time management

Attention to detail

Education

Bachelor's degree (not required)

Tools

Cvent

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

The position serves as a member of the Registration Operations Team within the Convention Division. The Registration Account Executive is responsible for the direction and implementation of conference registration and is the main contact between the client and MCI internal support departments. The MCI Registration Account Executive establishes, implements, and monitors timelines as well as communicates client requirements while providing operations support to the Sales Team and support departments. The Registration Account Executive is positioned to provide leadership and drive priorities for the registration process from advance to post event. #LI-Remote

COMPENSATION

$60,000-65,000 annually, based on relevant experience and skills.

MAIN RESPONSIBILITIES

• Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and i Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch
• Prepares weekly checkpoints containing progress numbers and suggested action for clients
• Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations
• Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
• Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc.
• Establish event goals based on client needs and monitors in order for them to be met/exceeded
• Coordinates event priorities for the internal support teams
• Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting.
• Exercise independent decision authority for problem resolution
• Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
• All other duties as assigned

JOB REQUIREMENTS

• Degree preferred but not required.
• 2+ years of Cvent registration experience
• Available for moderate travel (25%-30%)
• Lifting, carrying up to 50lbs
• Standing for extended hours of time without breaks

PROFESSIONAL AND LEADERSHIP COMPETENCIES

• Professional written and verbal communication skills
• Knowledge of registration/convention industry preferred
• Multi-task oriented
• Exceptional organizational and time-management skills
• High attention to detail

Benefits Summary

• MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
• PTO:13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K:Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)

At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, gender, sexual orientation, marital status, age or physical/mental ability.

MCI USA is proud to be an equal opportunity employer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!