Event Registration & Data Operations Lead

ITA Group; West Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

ITA Group is seeking an Event Registration Manager to work with the Event Manager in Atlanta, GA. The role focuses on optimizing the attendee journey, data handling, housing coordination and financial reconciliation across events.

The ERM will deliver critical reporting on revenue and hotel block performance, while managing registration vendors, badge printing, mobile apps and supplier relationships central to event operations.

Qualifications

• Minimum two years’ work experience in a related field, customer service or retail industry.
• Proficiency with Microsoft PowerPoint, Word and Excel.
• Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required.
• Ability to understand web site registration and verification processes.
• Ability to process detailed work with a high degree of accuracy.
• Excellent communication skills, both written and verbal.
• Strong organization skills to handle numerous projects to meet deadlines.
• Effective interpersonal skills; ability to work as part of a team.
• Ability to display a sense of urgency, ownership and accountability.
• Strong problem-solving skills.
• Familiarity with general accounting and accounts receivable principles.
• Ability to travel on programs as assigned.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and/or meet deadlines.

Responsibilities

• The Event Registration Manager (ERM) works with the Event Manager to facilitate event experiences, focusing on the attendee journey, data management, housing and financial reconciliation.
• Provides clients with critical reporting including financial revenue reconciliation and financial oversight of hotel block attrition.
• Responsible for registration vendor management (data management platforms, badge printing, mobile applications) and owning relationships with hotel reservations/rooming agents and all suppliers.

Job description

ITA Group is seeking an Event Registration Manager to work with the Event Manager in Atlanta, GA. The role focuses on optimizing the attendee journey, data handling, housing coordination and financial reconciliation across events.

The ERM will deliver critical reporting on revenue and hotel block performance, while managing registration vendors, badge printing, mobile apps and supplier relationships central to event operations.