Event Processing Operations Lead

Verra Mobility Corporation; New York, Northern (NY, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Verra Mobility Corporation is a global leader in smart transportation, delivering technology solutions to manage tolls, violations, and vehicle registrations for commercial and government customers. This Operations Supervisor role supports the Government Solutions division, focusing on inventory management, staffing, and customer SLA adherence.

The ideal candidate will lead with a customer-centric mindset, develop training materials for processors, and collaborate with the Operations Manager of

Qualifications

• Bachelor’s degree required; or equivalent work experience.
• At least two years of leadership experience; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision‑making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external.
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail.
• Ability to prioritize, multi‑task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).

Responsibilities

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well‑written and meaningful performance reviews.
• Manages day‑to‑day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer‑specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1‑on‑1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third‑party vendors.
• Serves as a change‑agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Manages day‑to‑day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer‑specific SLA requirements.
• Perform other duties as assigned.

Skills

Leadership experience

Strong communication

Analytical thinking

Problem solving

Team management

Multitasking

Attention to detail

Relationship building

Education

Bachelor’s degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

Verra Mobility Corporation is a global leader in smart transportation, delivering technology solutions to manage tolls, violations, and vehicle registrations for commercial and government customers. This Operations Supervisor role supports the Government Solutions division, focusing on inventory management, staffing, and customer SLA adherence.

The ideal candidate will lead with a customer-centric mindset, develop training materials for processors, and collaborate with the Operations Manager of