Event Operations Leader: Scheduling & Client Services

Allied Universal; Daly City (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Eight paid holidays

Vacation accrual

Job summary

Allied Universal Event Services is seeking a Client Operations Support Manager to oversee account-level administrative functions including invoicing, scheduling, client relations, and compliance.

The role emphasizes safeguarding personnel records, managing staffing plans for events, and driving operational metrics with branch leadership support. A strong background in HR onboarding, scheduling, and data reporting is required.

Qualifications

• High school diploma or equivalent required.
• Prior team-lead experience and administrative/HR onboarding experience are essential.
• Strong organizational and multi-tasking abilities with solid communication skills.
• Experience in dynamic administrative environments; ability to engage stakeholders effectively.
• Excellent problem-solving, analytical, and documentation skills.
• Ability to coach, mentor and motivate teams; maintain attention to detail.
• Proficiency in Microsoft Office and/or Google Workspace.
• Comfort with timekeeping, reporting, and data presentation.

Responsibilities

• Maintain schedules and staffing plans; track training and certifications.
• Ensure event staff performance meets vendor and client expectations; lead QA initiatives.
• Support recruitment, interviewing, onboarding, and training of new staff.
• Protect personnel data and ensure proper record keeping.
• Manage onsite inventory of critical supplies with site team.
• Allocate shifts to maximize staff utilization and minimize overtime.
• Process procurement orders and contribute to cost reduction.

Skills

Team leadership

Administrative experience

HR-related experience

Onboarding experience

Organizational skills

Communication

Stakeholder engagement

Problem solving

Ambiguity management

Interpersonal skills

Time management

Documentation

Report writing

Attention to detail

Microsoft Office

Google Workspace

Coaching/Mentoring

Active listening

Data interpretation

Education

High school diploma or equivalent

Bachelor’s degree (nice to have)

Associate’s degree (nice to have)

Tools

Microsoft Office

Google Workspace

Job description

Allied Universal Event Services is seeking a Client Operations Support Manager to oversee account-level administrative functions including invoicing, scheduling, client relations, and compliance.

The role emphasizes safeguarding personnel records, managing staffing plans for events, and driving operational metrics with branch leadership support. A strong background in HR onboarding, scheduling, and data reporting is required.