Event Operations & Client Services Manager

Allied Universal; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health and retirement plans

Eight paid holidays annually

Vacation accrual

Sick days and personal days

Job summary

Allied Universal Event Services in Denver, CO seeks a Client Operations Support Manager to oversee account-level administrative functions, scheduling, invoicing and client relations within a fast-paced security operations team.

This role focuses on process improvement, compliance, data reporting, and coordinating staffing for events, with responsibilities spanning hiring collaborations and maintaining documentation. Excellent organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Experience as a team leader and in administrative environments.
• Strong organizational and multi-tasking abilities with attention to detail.
• Effective communication with leadership and stakeholders.
• Proven ability to influence, analyze data, and present findings.
• Experience with staffing, scheduling, invoicing, and recruiting support.
• Proficiency with Microsoft Office and Google Workspace; ABI/WinTeam knowledge preferred.

Responsibilities

• Oversee staffing, scheduling, and training for event staff.
• Coordinate invoicing, client relations, and compliance at account level.
• Maintain personnel files, licensing, and procurement processes.
• Develop staffing plans and QA programs to meet vendor expectations.
• Support recruiting, interviewing, and performance evaluations with HR.
• Prepare and analyze operational metrics to drive decisions.
• Ensure timely submission of event calendars and timekeeping accuracy.

Skills

Team leadership

Organizational skills

Communication skills

Analytical thinking

Problem solving

Interpersonal skills

Multitasking

Attention to detail

Data interpretation

Report writing

Coaching and mentoring

Active listening

Forecasting and negotiation

Education

High school diploma or equivalent

Bachelor’s degree in protective service or related field

Associate’s degree or 60 credits in related field

Tools

Microsoft Office

Google Workspace

ABI/WinTeam (preferred)

Job description

Allied Universal Event Services in Denver, CO seeks a Client Operations Support Manager to oversee account-level administrative functions, scheduling, invoicing and client relations within a fast-paced security operations team.

This role focuses on process improvement, compliance, data reporting, and coordinating staffing for events, with responsibilities spanning hiring collaborations and maintaining documentation. Excellent organizational and communication skills are essential.