Event Guest Services Specialist — Flexible Scheduling

BEST Crowd Management; Waunakee (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay based on experience

Career growth opportunities

Training and development programs

Flexible scheduling options

Diversity and inclusive work culture

Job summary

BEST Crowd Management's Guest Services team at the University of Wisconsin - Madison seeks friendly, reliable individuals to welcome attendees, answer questions, and help ensure a smooth event experience. This part-time role emphasizes exceptional customer service and teamwork.

Responsibilities include assisting with setup, guiding guests to seating and facilities, maintaining venue cleanliness, and responding professionally to inquiries while adhering to venue policies and company standards.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Job description

BEST Crowd Management's Guest Services team at the University of Wisconsin - Madison seeks friendly, reliable individuals to welcome attendees, answer questions, and help ensure a smooth event experience. This part-time role emphasizes exceptional customer service and teamwork.

Responsibilities include assisting with setup, guiding guests to seating and facilities, maintaining venue cleanliness, and responding professionally to inquiries while adhering to venue policies and company standards.