Event Guest Services Specialist

BEST Crowd Management; New Glarus (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity and inclusion

Job summary

BEST Crowd Management is seeking a friendly Guest Services Staff member for the University of Wisconsin - Madison event staff. You will warmly welcome attendees, provide information, and assist with set-up and crowd management to ensure a positive experience.

Part-time position with flexible scheduling, evening/weekend shifts, and competitive pay based on experience. Join a team focused on customer service excellence at a high-profile venue in Madison, WI.

Qualifications

• Be at least 18 years old (age requirements may vary by location).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, signage, and other tasks.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain professionalism and service excellence.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Flexibility

Education

High school diploma or equivalent

Some college education preferred

Job description

BEST Crowd Management is seeking a friendly Guest Services Staff member for the University of Wisconsin - Madison event staff. You will warmly welcome attendees, provide information, and assist with set-up and crowd management to ensure a positive experience.

Part-time position with flexible scheduling, evening/weekend shifts, and competitive pay based on experience. Join a team focused on customer service excellence at a high-profile venue in Madison, WI.