Event Guest Services Associate | Flexible Scheduling

BEST Crowd Management; Fort Atkinson (WI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay based on experience

Career growth opportunities

Training and development programs

Flexible scheduling

Diverse and inclusive environment

Job summary

BEST Crowd Management is seeking a friendly Guest Services Staff member for the University of Wisconsin - Madison event. You will warmly welcome attendees, provide information, and help ensure a smooth guest experience throughout the venue.

This part-time role requires reliable, customer-focused individuals able to work evenings and weekends as events occur. Responsibilities include guiding guests, answering questions, assisting with setup, maintaining cleanliness, and collaborating with event

Qualifications

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Job description

BEST Crowd Management is seeking a friendly Guest Services Staff member for the University of Wisconsin - Madison event. You will warmly welcome attendees, provide information, and help ensure a smooth guest experience throughout the venue.

This part-time role requires reliable, customer-focused individuals able to work evenings and weekends as events occur. Responsibilities include guiding guests, answering questions, assisting with setup, maintaining cleanliness, and collaborating with event