Event Guest Services Associate - Flexible Hours

BEST Crowd Management; Town of Sun Prairie (WI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training and development

Flexible scheduling

Inclusive environment

Job summary

BEST Crowd Management is seeking a friendly Guest Services Staff member for University of Wisconsin – Madison. This part-time role focuses on delivering exceptional service to event attendees and creating a welcoming, safe experience.

You will greet guests, answer questions, assist with directions and set-up, monitor areas for cleanliness, and collaborate with event staff. Must be at least 18, have a HS diploma or equivalent, and demonstrate reliable, professional communication.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Reliability and strong work ethic.
• Ability to work evenings, weekends, and holidays.
• Experience in customer service preferred.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Hospitality

Interpersonal skills

Problem solving

Flexibility

Education

High school diploma or equivalent

Some college preferred

Job description

BEST Crowd Management is seeking a friendly Guest Services Staff member for University of Wisconsin – Madison. This part-time role focuses on delivering exceptional service to event attendees and creating a welcoming, safe experience.

You will greet guests, answer questions, assist with directions and set-up, monitor areas for cleanliness, and collaborate with event staff. Must be at least 18, have a HS diploma or equivalent, and demonstrate reliable, professional communication.