Event Floor Lead — Guest Experience Supervisor

asmglobal; Tampa (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Legends Global seeks an experienced hospitality leader to oversee the operation of the assigned premium outlet under the direction of the General Manager. You will supervise frontline staff, ensure adherence to company policies, and lead service in dining, bar, and kitchens during events.

You will maintain guest satisfaction, manage opening/closing duties, and collaborate with other departments to meet standards.

Qualifications

• Restaurant experience required; orientation and on-the-job training are provided.
• POS experience preferred.
• Must be pleasant, courteous, and enjoy working with people.
• Must be able to work in a team environment.
• Must be able to remain calm under stressful situations.
• Must be able to smile, maintain positive body language, and consistently provide positive guest service.

Responsibilities

• Must maintain a friendly, positive attitude and a professional demeanor always.
• Reports for scheduled event on time and reports to assigned area in a timely manner.
• Fulfills opening and closing duties as dictated by management.
• Ensures that all frontline staff are completing assigned duties to the quality mandated by company standards.
• Resolves guest issues and ensures customer satisfaction.
• Ensures that all supplies are stocked as per set par levels, all work areas and outlets are clean, and frontline staff are conducting themselves in a professional manner.
• Efficiently and accurately completes required paperwork.
• Always maintains a leadership presence in the dining room, bar, and kitchens.
• Works as a team with fellow associates and other service departments within the club and stadium.
• Performs and successfully completes tasks assigned by management.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Skills

Restaurant operations

POS experience

Team leadership

Guest service

Calm under pressure

Tools

POS system

Job description

Legends Global seeks an experienced hospitality leader to oversee the operation of the assigned premium outlet under the direction of the General Manager. You will supervise frontline staff, ensure adherence to company policies, and lead service in dining, bar, and kitchens during events.

You will maintain guest satisfaction, manage opening/closing duties, and collaborate with other departments to meet standards.