Event Experience Consultant

Socket.dev; Thousand Palms (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus potential

Paid time off

Company benefits package

Medical, Dental, Vision insurance

401(k) with employer matching

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Job summary

Socket.dev is looking for an Event Consultant to serve as the primary contact for clients renting event products and services. You will guide clients through the rental process, recommend products for weddings, corporate events, and other occasions, and ensure quotes and orders are accurate.

You will work closely with Sales, Operations, and Event Directors to keep client communications, payments, product availability, and event updates on track from the initial inquiry through completion.

Qualifications

• Experience in customer service, sales, event coordination, hospitality, or a related client-facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple clients, orders, and deadlines in a fast-paced environment.
• Comfort using Microsoft Word, Excel, Outlook, Zoom, and other computer-based systems.
• Ability to learn Bright’s rental and reservation systems.
• Ability to work independently while collaborating with Sales and Operations teams.
• Availability to work weekends and adjust schedules based on client and business needs.
• Ability to reliably commute to the Torrance location.

Responsibilities

• Respond to client inquiries by phone, email, and in person.
• Schedule and conduct showroom appointments to review event needs and rental options.
• Recommend products for weddings, corporate events, parties, and other special occasions.
• Prepare and update rental quotes and orders in Bright’s reservation system.
• Explain pricing, availability, payment requirements, and product options to clients.
• Track client orders, payments, signatures, and event deadlines.
• Communicate order details and changes with Sales, Operations, and Event Directors.
• Resolve product availability issues, order discrepancies, and client questions in a timely manner.
• Support last-minute updates and changing event needs while maintaining accurate records.
• Follow established sales and order procedures to support a smooth client experience.

Skills

Customer service

Sales

Event coordination

Hospitality

Communication

Multi-client management

Detail orientation

Microsoft Word

Microsoft Excel

Outlook

Zoom

Bright Reservation System

Tools

Bright Reservation System

MS Word

MS Excel

Outlook

Zoom

Job description

Socket.dev is looking for an Event Consultant to serve as the primary contact for clients renting event products and services. You will guide clients through the rental process, recommend products for weddings, corporate events, and other occasions, and ensure quotes and orders are accurate.

You will work closely with Sales, Operations, and Event Directors to keep client communications, payments, product availability, and event updates on track from the initial inquiry through completion.