Event Experience Consultant

Socket.dev; San Diego (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive pay: $29-$32 per hour

Monthly Bonus potential

Paid time off

Company holidays

Medical, Dental, and Vision Insurance

Company-Paid Life and AD&D Insurance

Short-Term Disability

Long-Term Disability

Telehealth services

FSAs

Employee Assistance Program

401(k) with employer matching

Job summary

Socket.dev is seeking an Event Consultant to serve as the primary client contact for rental products and services. You will guide clients through the rental process, review needs, and ensure quotes and orders are complete and accurate.

You'll collaborate with Sales, Operations, and Event Directors to keep communications, payments, product availability, and event updates on track from inquiry to completion. Weekend availability is required and a strong emphasis on detail is essential.

Qualifications

• Experience in customer service, sales, event coordination, hospitality, or a related client-facing role.
• Strong written and verbal communication skills.
• Ability to manage multiple clients, orders, and deadlines in a fast-paced environment.
• Strong organization and attention to detail.
• Comfort using Microsoft Word, Excel, Outlook, Zoom, and other computer-based systems.
• Ability to learn Bright's rental and reservation systems.
• Ability to work independently while collaborating with Sales and Operations teams.
• Availability to work weekends and adjust schedules based on client and business needs.
• Ability to reliably commute to the Torrance location.

Responsibilities

• Respond to client inquiries by phone, email, and in person
• Schedule and conduct showroom appointments to review event needs and rental options
• Recommend products for weddings, corporate events, parties, and other special occasions
• Prepare and update rental quotes and orders in Bright's reservation system
• Explain pricing, availability, payment requirements, and product options to clients
• Track client orders, payments, signatures, and event deadlines
• Communicate order details and changes with Sales, Operations, and Event Directors
• Resolve product availability issues, order discrepancies, and client questions in a timely manner
• Support last-minute updates and changing event needs while maintaining accurate records
• Follow established sales and order procedures to support a smooth client experience

Skills

Customer service

Sales

Event coordination

Hospitality

Communication

Microsoft Office

Bright's reservation system

Tools

Bright's reservation system

Job description

Socket.dev is seeking an Event Consultant to serve as the primary client contact for rental products and services. You will guide clients through the rental process, review needs, and ensure quotes and orders are complete and accurate.

You'll collaborate with Sales, Operations, and Event Directors to keep communications, payments, product availability, and event updates on track from inquiry to completion. Weekend availability is required and a strong emphasis on detail is essential.