Event Data & Client Operations Specialist

Ticketmaster; Mountain Home (ID); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

HEALTH

YOURSELF

WEALTH

FAMILY

CAREER

OTHERS

Job summary

Ticketmaster seeks an Event Programmer to support clients' event management needs, building events and updating them per client requests. You will input data into Host and related tools, ensuring accuracy and adherence to standards.

The role requires a flexible schedule including weekends and evenings, some travel up to 10%, and strong collaboration with marketing, accounting, customer service, and operations teams.

Qualifications

• Experience with Ticketmaster Host system or related field.
• Strong organizational and communication skills.
• Ability to manage multiple priorities.
• Creative problem solving.
• Box Office experience is a plus.
• Entertainment industry awareness is important.

Responsibilities

• Meet and exceed event management service level agreements.
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors.
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events.
• Establish and develop relationships with assigned clients.
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities.
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management.

Skills

Customer service

Communication skills

Multitasking

Creativity

Box Office experience

Entertainment industry awareness

Data entry accuracy

Education

High school diploma or equivalent

BA/BS degree preferred

Tools

Ticketmaster Host system

EventPro

EMT

TM1 suite

Job description

Ticketmaster seeks an Event Programmer to support clients' event management needs, building events and updating them per client requests. You will input data into Host and related tools, ensuring accuracy and adherence to standards.

The role requires a flexible schedule including weekends and evenings, some travel up to 10%, and strong collaboration with marketing, accounting, customer service, and operations teams.