Event Concierge Supervisor — Guest Experience Lead

Hyatt Hotels Corporation; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision after 30 days

401K plan

Room discounts for employees

Job summary

Hyatt Hotels Corporation at The Driskill in Austin seeks an Event Concierge to act as the liaison between Event Sales/Planning and the on-site meeting contact. This supervisory role handles special requests, knows facilities and group dynamics, and may support the events team during the manager's absence.

Qualified candidates are customer-service oriented, energetic, creative, and excellent communicators, with willingness to work flexible weekend/evening hours.

Qualifications

• Strong customer service skills in a fast-paced hospitality environment.
• Team-oriented with ability to adapt to changing events.
• Creative, detail-focused, and organized with high energy.
• Excellent verbal and written communication.

Responsibilities

• Serve as liaison between Event Sales/Planning Manager and on-site meeting contact.
• Address special needs or requests for events and guests.
• Know hotel meeting facilities, group dynamics, and event details.
• Support the events team during manager absence and provide direction.

Skills

Customer service

Team player

Creative thinking

Detail oriented

Communication skills

Stamina

Education

High school diploma or equivalent

Job description

Hyatt Hotels Corporation at The Driskill in Austin seeks an Event Concierge to act as the liaison between Event Sales/Planning and the on-site meeting contact. This supervisory role handles special requests, knows facilities and group dynamics, and may support the events team during the manager's absence.

Qualified candidates are customer-service oriented, energetic, creative, and excellent communicators, with willingness to work flexible weekend/evening hours.