Event Concierge & Guest Experience

Hyatt Regency; New Orleans (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Room nights discount

Paid time off

401(k) matching

Employee discounts

Job summary

Hyatt Regency New Orleans seeks an events liaison to serve as the primary hotel contact for meeting planners, ensuring clear communication and flawless execution of programs. You will conduct room inspections, coordinate setups, and stay on the floor to support clients throughout events.

This role emphasizes responsiveness, attention to detail, and a proactive approach to guest needs, with opportunities to collaborate across departments and enhance the guest experience for repeat clients.

Qualifications

• Experience in hospitality or events is preferred.
• Ability to stay calm, organized, and proactive in high-pressure environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the primary liaison between the hotel and the meeting planner, ensuring clear and consistent communication.
• Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications.
• Remain constantly on the floor and accessible to clients via two-way radio (F&B channel).
• Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible.
• Monitor and manage the planner's personal and practical needs throughout the day.
• Provide thoughtful touches and added services, especially for repeat customers.
• Coordinate with engineering through maintenance walkthroughs and escalating issues as needed.
• Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas.
• Attend pre-convention, tie-down, and planning meetings.
• Participate in meet-and-greet site inspections when possible.
• Confirm VIP meeting rooms and setups are prepared according to expectations.
• Monitor traffic flow, assist with elevator turns, and support crowd management during peak times.
• Locate, track, and retrieve boxes or materials as needed.
• Monitor trash levels in meeting rooms and offices.
• Arrange replacement signage through the business center when handwritten signs are noted.
• Deliver service recovery, turning potential negative experiences into positive ones before guest departure.
• Maintain constant communication with planners throughout their stay.
• Support special projects as scheduling allows.
• Learn group programs in detail to proactively support event needs.
• Anticipate guest needs before they become requests.

Skills

Hospitality mindset

Customer service

Communication

Attention to detail

Multitasking

Team oriented

Flexible schedule

Job description

Hyatt Regency New Orleans seeks an events liaison to serve as the primary hotel contact for meeting planners, ensuring clear communication and flawless execution of programs. You will conduct room inspections, coordinate setups, and stay on the floor to support clients throughout events.

This role emphasizes responsiveness, attention to detail, and a proactive approach to guest needs, with opportunities to collaborate across departments and enhance the guest experience for repeat clients.