On‑Site Event Concierge: White-Glove Planner Liaison

Hyatt Hotels Corporation; New Orleans (LA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Career Growth and Advancement

Affordable Benefits after 30 days

Referral Bonuses up to $500

Free and Discounted Room Nights

Paid Time Off

Healthcare FSA

Financial Perks – 401(k) with company

Employee Assistance Program

Retail Discounts

Job summary

Hyatt Regency New Orleans is seeking an Event Concierge to serve as the on-site liaison for meeting planners, ensuring seamless events from start to finish.

You will be constantly on the floor, anticipating guest needs, solving issues quickly, and delivering white-glove service in a fast-paced environment. This role emphasizes proactive guest satisfaction and collaboration across departments.

Qualifications

• Strong hospitality and customer-service mindset.
• Excellent communication and interpersonal skills.
• Ability to stay calm and proactive in high-pressure environments.

Responsibilities

• Act as the primary liaison between the hotel and the meeting planner.
• Perform detailed function room inspections prior to event start times.
• Remain on the floor and accessible to clients via two-way radio.
• Respond to client requests within 5 minutes and resolve issues within 15 minutes.
• Monitor and manage the planner’s personal and practical needs.
• Coordinate with engineering through maintenance walkthroughs and elevate issues as needed.
• Conduct cleanliness walkthroughs of meeting rooms and staff areas.
• Attend pre-convention, tie-down, and planning meetings.

Skills

Hospitality mindset

Customer service

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Team oriented

Flexible schedules

Job description

Hyatt Regency New Orleans is seeking an Event Concierge to serve as the on-site liaison for meeting planners, ensuring seamless events from start to finish.

You will be constantly on the floor, anticipating guest needs, solving issues quickly, and delivering white-glove service in a fast-paced environment. This role emphasizes proactive guest satisfaction and collaboration across departments.