Event AV Technician — On-Site Setup & Customer Service

Encore Global; Framingham (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global in Framingham, MA is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will work under the Operations Manager to ensure client satisfaction and smooth event execution.

You will handle equipment setup, on-site guest interactions, troubleshooting, and coordination with internal teams and vendors. The role emphasizes reliable service, attention to detail, and ability to lift up to 50 lbs and meet transport requirements.

Qualifications

• High School Diploma required; Associate's degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience preferred.
• Valid driver's license may be required.

Responsibilities

• Set up, operate, and breakdown basic AV equipment to ensure flawless events.
• Exceed client expectations and maintain strong client relationships.
• Troubleshoot basic equipment and software issues.
• Complete systems entry and paperwork accurately and coordination with vendors.

Skills

Customer service

Hospitality

Communication

Problem solving

Technical troubleshooting

Equipment operation

Sales up-selling

Team collaboration

Education

High School Diploma

Associate's degree preferred

Tools

Navigator

Job description

Encore Global in Framingham, MA is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will work under the Operations Manager to ensure client satisfaction and smooth event execution.

You will handle equipment setup, on-site guest interactions, troubleshooting, and coordination with internal teams and vendors. The role emphasizes reliable service, attention to detail, and ability to lift up to 50 lbs and meet transport requirements.