AV Event Technician: Create Seamless, On-site Experiences

Encore Global; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global in Boston is seeking an on-site Technician to set up and operate basic audiovisual systems for events in a hospitality environment. You will ensure flawless execution from setup through breakdown and coordinate with hotel staff and guests to meet requirements.

The role emphasizes strong customer service, problem solving, and the ability to troubleshoot equipment and software issues. A High School Diploma is required; Associate’s degree or relevant certifications are preferred.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate company vehicles.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment as listed in the qualifications.
• Exceeds guest expectations and maintains positive relationships with clients on site.
• Troubleshoots equipment and software issues in a timely and professional manner.
• Completes orders and paperwork accurately and collaborates with staff and vendors.

Skills

Customer service

Hospitality

Problem solving

Technical troubleshooting

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore Global in Boston is seeking an on-site Technician to set up and operate basic audiovisual systems for events in a hospitality environment. You will ensure flawless execution from setup through breakdown and coordinate with hotel staff and guests to meet requirements.

The role emphasizes strong customer service, problem solving, and the ability to troubleshoot equipment and software issues. A High School Diploma is required; Associate’s degree or relevant certifications are preferred.