Event AV Technician — Hospitality Focus

Encore; Scottsdale (AZ); On-site; USD 32,000 - 48,000; Full time

Job summary

Encore in Scottsdale, AZ seeks a Technician to set up, operate, and troubleshoot basic audiovisual systems in a hospitality environment. You will work with Event Technology staff to ensure flawless events and superior guest satisfaction on site.

The role emphasizes customer service, collaboration with hotel teams, and accurate documentation of equipment and events. Candidates should have a high school diploma, hospitality experience, and AV exposure; a driver’s license is often required.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment as listed in the qualifications.
• Meet with guests on site to ensure their needs are met and equipment works properly.
• Troubleshoot and resolve basic equipment and software issues.
• Complete systems entry and paperwork accurately; interact with staff and vendors for equipment needs.
• Assist with invoicing and floor up-selling to increase revenue.

Skills

Customer service

Hospitality

Audio-visual setup

Troubleshooting

Equipment operation

Education

High School Diploma

Associate's degree preferred

Tools

Navigator

Job description

Encore in Scottsdale, AZ seeks a Technician to set up, operate, and troubleshoot basic audiovisual systems in a hospitality environment. You will work with Event Technology staff to ensure flawless events and superior guest satisfaction on site.

The role emphasizes customer service, collaboration with hotel teams, and accurate documentation of equipment and events. Candidates should have a high school diploma, hospitality experience, and AV exposure; a driver’s license is often required.