Event AV Technician for Premium Guest Experiences

Pinnacle Live, LLC; Braselton, Northern (GA, KY); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Pinnacle Live is seeking an Event Services Technician to support floor operations in a premier hospitality setting. You will assist with setup, strike, and day-to-day operations of technology solutions, delivering exceptional service to guests and clients in a hotel/resort environment.

Business hours vary with events, with some extended hours and weekends. Travel is minimal, and you will work within the assigned region to ensure seamless events across venues.

Qualifications

• High school diploma or equivalent.
• Prior exposure to audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear operating instructions for equipment.
• Maintain ongoing client communication to ensure event success.
• Follow through on client requests.
• Identify opportunities to enhance a client’s event.
• Maintain accurate client event information in the Company systems.
• Review daily invoices with clients and obtain signatures.
• Comply with security and safety measures and safeguard inventory.
• Ensure inventory is in good working order and rental condition.
• Report lost, stolen, or damaged equipment to management.
• Ensure inventory is secure from theft or damage.
• Keep company areas clean, organized, and up to standards.
• Continuously improve technical skills in audio, video, staging, data, computer operation, and networking.
• Comply with Company policies and procedures.
• Other duties as assigned.

Skills

Strong technical aptitude

Computer hardware & software

Planning & prioritization

Interpersonal skills

Verbal & written communication

Organizational skills

Team player

Customer service mindset

Professional appearance

Education

High school diploma or equivalent

Exposure to AV and/or hospitality

Computer proficiency (hardware, software, networking)

Job description

Pinnacle Live is seeking an Event Services Technician to support floor operations in a premier hospitality setting. You will assist with setup, strike, and day-to-day operations of technology solutions, delivering exceptional service to guests and clients in a hotel/resort environment.

Business hours vary with events, with some extended hours and weekends. Travel is minimal, and you will work within the assigned region to ensure seamless events across venues.