Event Arena Usher — Guest Experience

ASM Global; Abilene (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

ASM Global in Abilene, TX is seeking a Guest Services Usher to assist patrons during events, help with seating, and provide information to ensure a positive guest experience.

This role requires standing for long periods, staying calm in busy environments, and communicating clearly with guests and staff; one year of customer service is preferred. Hours vary by show, including evenings and weekends. Non-exempt, part-time position reporting to the Guest Services Supervisor/Event Manager.

Qualifications

• Requires clear communication, friendly demeanor, and a welcoming smile.
• 1 year of customer service experience preferred.
• Able to stand for long periods and navigate crowded venues.

Responsibilities

• Assist patrons with seating and provide information.
• Monitor assigned area for spills or safety issues.
• Manage guest concerns according to policies.
• Perform other duties as assigned by supervisor.

Skills

Clear communication

Customer friendly

Calm under pressure

Conflict resolution

Education

High School Diploma or GED

Job description

ASM Global in Abilene, TX is seeking a Guest Services Usher to assist patrons during events, help with seating, and provide information to ensure a positive guest experience.

This role requires standing for long periods, staying calm in busy environments, and communicating clearly with guests and staff; one year of customer service is preferred. Hours vary by show, including evenings and weekends. Non-exempt, part-time position reporting to the Guest Services Supervisor/Event Manager.