Client Service Representative / Dispatcher

1st Choice Heating & Cooling, Inc.; Muskego (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Time Off (PTO)

Professional Growth Opportunities

Job summary

Air Comfort, Inc in Muskego, Wisconsin is looking for a Client Service Manager to ensure outstanding service delivery. Responsibilities include managing service requests, scheduling, and coordinating with technicians efficiently.

The ideal candidate has experience in client service within the home services industry and is proficient in tech tools like Microsoft Office and dispatching software. The role offers competitive pay and benefits, including health insurance and paid time off.

Qualifications

• Proven experience in a client service or client-facing role, preferably in the home services industry.
• Experience in dispatching and scheduling technicians for service calls.
• Ability to effectively coordinate and manage service teams.

Responsibilities

• Provide outstanding service to clients, ensuring inquiries are handled efficiently.
• Assign and schedule technicians for service calls, optimizing routes.
• Work closely with technicians and management to ensure seamless communication.

Skills

Client Service Expertise

Dispatching Knowledge

People Management

Tech-Savvy

Strong Organizational Skills

Adaptability & Initiative

Commitment to Excellence

Tools

Microsoft Office Suite

Microsoft Teams

dispatching software

Job description

Key Responsibilities:

• Client & Service Management: Provide outstanding service to our clients, ensuring all inquiries, service requests, and follow-ups are handled professionally and efficiently.
• Dispatch & Scheduling: Assign and schedule technicians for service calls, optimizing routes and response times to ensure efficiency.
• Team Coordination: Work closely with technicians, management, and clients to ensure seamless communication and workflow.
• Problem Solving: Handle scheduling conflicts, urgent service requests, and unexpected changes with a proactive and solution-focused mindset.
• Technology & Software Usage: Utilize Microsoft Office Suite, Microsoft Teams, and dispatching software to manage schedules, communicate with technicians, and track work orders.
• After-Hours Monitoring: Be available to oversee and monitor scheduling activity outside standard business hours as needed.
• Administrative Support: Maintain accurate records, process client requests, and ensure compliance with company policies.
• Organization & Efficiency: Maintain a well‑organized, detail‑oriented approach to managing multiple priorities in a high‑energy environment.

Qualifications & Experience:

• Client Service Expertise: Proven experience in a client service or client‑facing role, preferably in the home services industry (HVAC, plumbing, electrical, etc.).
• Dispatching Knowledge: Experience in dispatching and scheduling technicians for service calls.
• People Management: Ability to effectively coordinate and manage service teams with strong interpersonal and leadership skills.
• Tech‑Savvy: Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Microsoft Teams. Familiarity with service dispatching software is a plus.
• Strong Organizational Skills: Ability to multitask, prioritize, and remain composed under pressure.
• Adaptability & Initiative: Quick‑thinking problem solver with a “can‑do” attitude, ready to step up when needed.
• Commitment to Excellence: Willing to put in extra time when necessary to ensure high‑quality service.

Compensation & Benefits:

• Competitive Pay: Comprehensive and based on experience.
• Health & Dental Insurance: Available after 60 days of employment.
• Paid Time Off (PTO): Begins after 90 days of employment.
• Professional Growth: Work in a dynamic, fast‑paced environment with opportunities for development and advancement.