Evenings & Weekends Front Desk Supervisor

River Link Hotels; New London (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Supervisor to lead the front desk team and ensure superior guest service. Evening and weekend availability is required, and prior Hilton experience is preferred but not mandatory.

The candidate will monitor operations, resolve guest concerns, schedule staff within budget, and train front office staff in safety and service standards. Strong leadership and communication are essential.

Qualifications

• Experience in hotel front desk operations or guest services.
• Ability to train and supervise staff.
• Strong problem-solving and communication skills.
• Commitment to safety and service standards.

Responsibilities

• Monitor operations and ensure adherence to guidelines.
• Resolve guest complaints and employee issues promptly.
• Schedule front desk personnel within budget and staffing needs.
• Provide training and safety instruction to front office staff.
• Collaborate with sales and travel agents for group bookings.

Skills

Problem Solving

Customer Service

Interpersonal

Oral Communication

Team Work

Written Communication

Delegation

Managing People

Quality Management

Business Acumen

Diversity

Organizational Skills

Adaptability

Attendance & Punctuality

Dependability

Initiative

Innovation

Planning & Organizing

Professionalism

Safety & Security

Job description

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Supervisor to lead the front desk team and ensure superior guest service. Evening and weekend availability is required, and prior Hilton experience is preferred but not mandatory.

The candidate will monitor operations, resolve guest concerns, schedule staff within budget, and train front office staff in safety and service standards. Strong leadership and communication are essential.