Evening Guest Service Representative

River Link Hotels; New London (CT); On-site; USD 21,000 - 29,000; Full time

Job summary

The Hilton Garden Inn Mystic/Groton is seeking a friendly Front Desk Agent to be the guests' first point of contact, handling check-ins, check-outs, reservations, and information on rooms, rates and amenities.

You will assist guests with needs, coordinate with housekeeping, upsell services when appropriate, and ensure a smooth, welcoming stay. Both part-time and full-time schedules including 3pm-11pm shifts are available, with weekend work required.

Qualifications

• Experience in hotel front desk operations and guest services.
• Proficiency with hotel reservations software.
• Strong communication and customer service skills.

Responsibilities

• Perform check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests with required information (contact details, dates).
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Respond to guest complaints in a timely and professional manner.
• Coordinate with housekeeping to ensure rooms are ready and clean.
• Confirm group reservations and assist VIP guests or event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Front Desk Experience

Reservations Software

Guest Service

Communication

Organization

Job description

The Hilton Garden Inn Mystic/Groton is hiring for a hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Holidays and weekends required. Typical shifts are 3pm-11pm. Part Time and Full Time available.