Front Desk Agent - 2nd Shift

Hilton Garden Inn- Groton; Groton (CT); On-site; USD 28,000 - 38,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Agent to be guests' first contact and manage registrations, reservations, and information about rooms, rates and amenities. You will help create a pleasant and memorable stay for all guests.

Responsibilities include checking in/out guests, handling online and phone bookings, verifying payment data, and coordinating with housekeeping to ensure rooms are ready. Strong customer service and excellent communication are essential for success.

Qualifications

• Experience as a Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software or PMS.
• Strong customer service mindset with excellent communication and organization.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to client complaints in a professional manner.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell additional facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front Desk Agent experience

Reservation software

Customer service

Communication & organization

Job description

The Hilton Garden Inn Mystic/Grotonis hiring for a hotelFront Desk Agentto serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations softwareUnderstanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Holidays and weekends required. Typical shifts are 3pm-11pm. Part Time and Full Time available.