Guest Experience Agent - Front Desk (Flexible Hours)

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Healthcare benefits

Career growth opportunities

Team environment

Job summary

Hilton Mystic is seeking a friendly Front Desk Agent to join our team in Mystic, CT. You will be the first point of contact for guests, delivering warm welcome, check-in, and check-out assistance to ensure a seamless stay.

The role requires strong communication skills, the ability to manage multiple tasks, and a professional demeanor in a fast-paced hospitality environment. On-site position with competitive hourly pay and employee discounts.

Qualifications

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Professionalism

Problem solving

Tools

Reservation software

Basic computer skills

Job description

Hilton Mystic is seeking a friendly Front Desk Agent to join our team in Mystic, CT. You will be the first point of contact for guests, delivering warm welcome, check-in, and check-out assistance to ensure a seamless stay.

The role requires strong communication skills, the ability to manage multiple tasks, and a professional demeanor in a fast-paced hospitality environment. On-site position with competitive hourly pay and employee discounts.