Guest Experience Rooms Supervisor — Front Desk Leader

Hilton Mystic; Natick (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid personal and vacation time

Travel discounts

Free parking

Job summary

Hilton Mystic is seeking a Rooms Supervisor for Hampton Inn Boston Natick. This role involves overseeing the daily operations of the Front Desk and Rooms Division while ensuring exceptional guest service and efficient hotel operations. You will support team development and maintain high service standards.

The ideal candidate has 3–5 years of hotel experience, strong leadership skills, and the ability to multitask effectively. Benefits include a competitive hourly rate, insurance options, and opportunities for career growth.

Qualifications

• 3–5 years of hotel front office or rooms experience with supervisory experience.
• Strong leadership, communication, and problem-solving skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily operations of the Front Desk and Rooms Division.
• Supervise, train, and support team members.
• Handle guest concerns promptly and professionally.

Skills

Leadership

Communication

Problem-solving

Multitasking

Tools

PEP

MS Office

Job description

Hilton Mystic is seeking a Rooms Supervisor for Hampton Inn Boston Natick. This role involves overseeing the daily operations of the Front Desk and Rooms Division while ensuring exceptional guest service and efficient hotel operations. You will support team development and maintain high service standards.

The ideal candidate has 3–5 years of hotel experience, strong leadership skills, and the ability to multitask effectively. Benefits include a competitive hourly rate, insurance options, and opportunities for career growth.