Evenings & Weekend Retail Associate — Customer Service & Stock

Michaels; Worcester (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels in Worcester, MA is looking for an enthusiastic team member to provide friendly, helpful service and keep the store well stocked. You will assist customers, ring up purchases accurately, and help shoppers find products while delivering the brand promises in a fast-paced environment.

Responsibilities include stocking, planograms, truck unloading, and participating in store recovery; you will learn framing sales, support Omnichannel orders such as BOPIS/SFS, and promote rewards programs

Qualifications

• Retail or customer service experience is preferred.
• Ability to assist customers and operate checkout quickly.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail and/or customer service

Job description

Michaels in Worcester, MA is looking for an enthusiastic team member to provide friendly, helpful service and keep the store well stocked. You will assist customers, ring up purchases accurately, and help shoppers find products while delivering the brand promises in a fast-paced environment.

Responsibilities include stocking, planograms, truck unloading, and participating in store recovery; you will learn framing sales, support Omnichannel orders such as BOPIS/SFS, and promote rewards programs