Seasonal Retail Associate: Customer Service & Stock

Michaels Stores; Leominster (MA); On-site; USD 2,066,000 - 2,438,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Health/dental/vision insurance

Tuition assistance

Job summary

Michaels is hiring in Leominster, MA for an in-store role focused on customer service and checkout operations. Team members assist customers, process transactions, and promote rewards and credit programs while maintaining store standards.

The position involves handling truck unloading, stocking, planograms, and omni-channel tasks (BOPIS/SFS), with opportunities for framing-related responsibilities. This role requires flexibility for nights, weekends, and mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Able to stand for long periods and move around the store.
• Flexibility to work nights, weekends, and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels is hiring in Leominster, MA for an in-store role focused on customer service and checkout operations. Team members assist customers, process transactions, and promote rewards and credit programs while maintaining store standards.

The position involves handling truck unloading, stocking, planograms, and omni-channel tasks (BOPIS/SFS), with opportunities for framing-related responsibilities. This role requires flexibility for nights, weekends, and mornings.