Evening & Weekend Retail Customer Advocate

The Michael's Companies; Worcester, Northern (MA, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Flexible spending accounts

Commuter benefits

Job summary

The Michaels Companies in Worcester, MA is seeking a team member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You’ll participate in stocking, merchandising, and store recovery to maintain an in-stock, well-organized store.

Responsibilities include promoting the Rewards program, assisting with BOPIS/SFS processes, and following SOPs while ensuring safe, pleasant shopping for customers.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help shoppers locate products.
• Provide a fast, friendly checkout experience with accurate cash handling.
• Assist with stock, shelf recovery and planograms; support store maintenance.

Skills

Customer service

Cash handling

Retail experience

Store operations

Tools

POS system

Job description

The Michaels Companies in Worcester, MA is seeking a team member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You’ll participate in stocking, merchandising, and store recovery to maintain an in-stock, well-organized store.

Responsibilities include promoting the Rewards program, assisting with BOPIS/SFS processes, and following SOPs while ensuring safe, pleasant shopping for customers.