Store Replenishment & Customer Experience Specialist

The Michael's Companies; Worcester (MA); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Employee discounts

Commuter benefits

Adoption assistance

Job summary

The Michaels Companies Inc. in Worcester, MA is seeking store team members to deliver friendly customer service, assist guests in finding products, and process fast, accurate checkouts.

You will unload trucks, stock merchandise, run planograms, participate in BOPIS/SFS, support safety programs, and uphold SOPs and brand standards while promoting the Michaels rewards program. Join a team that values service, safety, and community, with opportunities for growth and competitive benefits.

Qualifications

• Preferred Type of experience the job requires Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience; execute cash handling to standards.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Job description

The Michaels Companies Inc. in Worcester, MA is seeking store team members to deliver friendly customer service, assist guests in finding products, and process fast, accurate checkouts.

You will unload trucks, stock merchandise, run planograms, participate in BOPIS/SFS, support safety programs, and uphold SOPs and brand standards while promoting the Michaels rewards program. Join a team that values service, safety, and community, with opportunities for growth and competitive benefits.