Member Experience Specialist - Free Gym Membership

Planet Fitness; Faribault (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Minnesota is seeking a friendly Member Experience Associate to greet prospective members and deliver a superior guest experience with warm, professional service to members and guests.

You will conduct tours, answer questions on memberships, assist with sign-ups and check-ins, help with cancellations and BCM amenity usage, update member information, and help maintain a clean, welcoming club environment for everyone.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Computer skills

Job description

Planet Fitness in Minnesota is seeking a friendly Member Experience Associate to greet prospective members and deliver a superior guest experience with warm, professional service to members and guests.

You will conduct tours, answer questions on memberships, assist with sign-ups and check-ins, help with cancellations and BCM amenity usage, update member information, and help maintain a clean, welcoming club environment for everyone.